Part of the Red Snapper Group

Individual Rights

The Rights of Individuals

Current data protection legislation provides individuals, or data subjects, with a number of rights providing them with control around the collection and processing of their personal data by organisations.  You may exercise any of these Rights at any time, and may do so free of charge.

In order to authorise RSMS LTD (part of the Red Snapper Group) to conduct a subject access request you must provide your contact details, verification of your identity to a satisfactory level, and the reason for the request.

In the majority of cases we will respond in full to your request in 30 days as standard. If we are unable to satisfy this within such time frames, we will inform you of the nature of the delay and ensure it is fulfilled within a total of 60 days from the date the request was originally made.

You can make a request against any of the following rights to RSMS LTD’s Data Protection Officer by contacting them in writing at


Right of Access

You have the right to know who (has received your data); what (data categories we hold on you); where (this data is processed); why (purpose of processing); and when (how long we retain the data for). Such information will also include any international data transfers, the identities of any third party processors, and how we received your data in the first instance.


Right to Rectification

If you believe we hold incorrect data on you, you have the right for it to be corrected. If data is found to be objectively incorrect, it will be rectified. Any subjective basis for challenging the accuracy of data cannot be corrected in the same way, but you do have the right to present your opinion and for that to be interlinked with the data in dispute.


Right to Erasure

You have a right to be forgotten. If the data we hold on you is no longer needed for the purpose for which it was collected, and there is no lawful reason for us to continue processing it, it will be deleted by us through our operating procedures. You do however also have the right to request this erasure yourself.


Right to Data Portability

As the owner of your personal data, you maintain the right to request a copy of the data you provided us be returned to you at any time. This can be provided to you or directly to a new data controller should you require. Personal data will be provided to you in a structured, commonly used, and machine-readable format.


Right to Object

We process data according to a number of legal bases, you have the right to request and challenge these.

If we are processing your data on the basis of the consent you have provided to us for the use of your data, you are free to inform us of your withdrawal of this consent at any time.

If we are processing your data on the basis of RSMS LTD’s legitimate interests, you can object to such processing; unless a legitimate and irrefutable reason (e.g. legal obligation) for the processing can then be provided that supersedes your rights as the data subject, such processing must stop.


Lodging a Complaint

If you do not believe your personal data has been processed legally, or that we have not satisfied the criteria of any of your rights as a data subject, you have the right to lodge a formal complaint. In the first instance you should inform RSMS’s Data Protection Officer of the issue(s) by contacting them on

Should you find that you are still dissatisfied after the DPO has provided you with a resolution we deem complete, then you are entitled to escalate the complaint to the Information Commissioner’s Office (the supervisory authority). The ICO is an independent body responsible for ensuring that organisations comply with current data protection legislation.

You should complain to the ICO if you believe we have failed to respond to your request; refused your request; failed to provide the information requested; or not responded within the designated time frame of 30 days.

You may lodge a complaint with the ICO here:


"Resources such as these allow Officers to work flexibly and efficiently, alleviating some of the pressures around delivering a quality and effective intervention during the pandemic. The platform is reliable and compliments remote supervision of offenders. It affords remote delivery of intervention which allows reflective space for those who struggle with literacy or interpersonal skills, allowing them to complete the work at their own speed and in a comfortable and familiar environment. The report provided upon completion allows Officers to review work that has been completed and challenge accordingly. (National Probation Service - Wales) " "The focussed work is excellent and helps to engage the participant." "I like the structured format and it helps to keep sessions focused and relevant. The exercises are also clear and help to explain things to participants and use their own examples." "I think it’s been brilliant, especially with cases isolating whom are not ill but have been contacted by track and trace say. They have been able to do some at home and then come in and have a discussion about the work they have completed and it generates a summary of areas to work on so we can identify future work. This has been really helpful because it is their own work and therefore it gives a better idea of their understanding sometimes without the support or prompts from us. It’s definitely a good starting point and good for those who work as well. They also can’t lose it or leave it somewhere else or forget to bring it in with them! (National Probation Service - Wales)" "The intervention hub is a very useful tool to use with participants" "The anger management has helped loads of my participants." "I like the structure it gives to appointments with participants- enabling them to complete meaningful work and contribute towards Rehabilitation Activity Rehabilitation days." ""The programme is a really good thing and has helped me and opened my eyes to dealing with different scenarios. Lots taken on board, thought it would be a load of rubbish but really enjoyed it. From the sessions I have done, on the Hate Crime Hub it does show you how to be calmer. I used to be like, Ill treat people how they treat me but I want to change that so I remain calmer in situations. I have definitely learnt from this course." - Service User " "’We have been using the Interventions Hub for DV work with one of my offenders. He is from a travelling background and struggles reading and writing. We have been doing the DV sessions during appointment and the videos and audio’s descriptions have been really useful – we have been listening to the audio together I then ask the questions and note down his answers. We have only been doing it for 2 weeks but are already half way through session 3 as at the end of session 2 he asked to carry on which clearly says something about how he is finding the work. His index offence is not DV but he has a previous DV offence – the fact that he will get a completed report / feedback at the end will also help in terms of children’s services involvements as part of the CIN plan there is an action for him to do some DV work. This report will be shared with SS.(National Probation Service - Wales) " "I like that they can do it at home alone in particular when were only in the office one day a week at the moment so don’t have a long time for each appointment to spend so they can complete at home and then review during the appointment together (National Probation Service - Wales)" "I like how the service user can use it whichever way best suits their learning style so there is the audio, the visual video and the written format for people who prefer to read (National Probation Service - Wales)"
"The Intervention Hub has a wide range of programmes and has been an invaluable tool to help us address problematic behaviour linked to offending with our Service Users. Feedback has shown that both Probation staff and Service Users have found it easy to use, engaging and extremely useful in structuring one to one sessions and tackling issues linked to offending. I would strongly recommend the Intervention Hub to anyone looking to work with offending."

Saphron North, DTV CRC Durham Partnerships Manager
"Upon completion of the Phoenix Domestic Abuse Awareness Program our service user reported the Domestic Abuse and Victim Awareness courses on the online hub were a great way to continue his learning. Based on his experience of the hub he asked if he could also complete the 'Cannabis Awareness' which he felt could be of benefit to him also."

James Lilly, Perpetrator Officer, Phoenix Domestic Abuse Services
"We are delighted with how well the interventions Hub is working. The Hub has allowed us to effectively triage between those individuals who require face to face treatment from those who can be diverted into an online therapeutic programme which addresses their offending behaviours. Prior to the inception of the intervention hub we found that our partners were becoming strained by the volume of referrals into the system. The use of electronic Interventions has allowed us to reduce partner workload by over 60%, and so far the compliance rate for completion of electronic interventions is very high, and whilst it is too early as yet to asses the recidivism rate I believe a longitudal review will demonstrate their effectiveness. Cambridgeshire Constabulary started its trauma informed approach to offender management in January 2021 and in that time we have dealt with over 7382 offenders outside of court and victim satisfaction has remained high because we tailor the intervention to ensure restitution for the victim as well dealing with criminal causation and the intervention hub is key to that delivery. Research has repeatedly shown that victims of complex societal issues such as Hate crime do not want to go to court and value the matter being dealt with in a speedy manner outside of the court framework. The organisational benefits have been significant, Investigation times are down, the Constabularies outcome performance has improved significantly as a consequence of the ethical use a trauma informed approach. "

Detective Inspector And Bartlett MSc
"Just had my first Intervention Hub completer! He did the ETE course and said that he found it really useful and actually enjoyed it! He made a point of saying how it was different from previous ‘ticky-box’ courses he’s done before, as it was more interactive and goal-setting; he’s kept his own written record of his plan so that he can review his progress in the coming months."

Jon Cunningham, PSO, DTV CRC Stockton Team
"Working with the Intervention Hub has allowed Mid and West Wales to bridge a gap in service prevision that has long hindered our response to VAWDASV. As a Region we have had to over come barriers of rurality and isolation, while ensuring we are operating in a safe capacity. The Intervention Hub has opened doors for us to work innovatively and preventatively with the citizens across our diverse communities. The Intervention Hub team have been incredibly supportive and proactive in enabling us to start this project from scratch and scale it up seamlessly and efficiently. The ongoing support provided is encouraging and uplifting and the willingness to work with us on development of the project has been enormously beneficial. Essentially the Hub has made it possible for Mid and West Wales to move forward in achieving the mission of our Regional VAWDASV Strategy, to improve our response to Violence Against Women, Domestic Abuse and Sexual Violence and to better serve our communities in doing so. Prevention is essential and by working with the Hub, we are able to work with individuals in addressing the perpetration of abuse and preventing further harm."

Natalie Hancock, Violence Against Women, Domestic Abuse and Sexual Violence Regional Adviser, Mid and West Wales
"Intervention Hub were great to work with as a creative partner in developing and digitising existing content into ‘digital workbooks’ for our clients. They have been flexible and responsive at each step of the way, working with us for example to provide tailored reporting. I would recommend them to others."

Carwyn Gravell, Divisional Director of Business Development, The Forward Trust
Experience the Intervention Hub yourself by booking a demonstration with us: Book Demo

Digital Intervention and the Intervention Hub are part of the Red Snapper Group. For more information on RSG please visit

Red Snapper Group